We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note:
Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By accessing or using our Website and/or Mobile Application, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Website or Mobile Application.

By mere use of the Website or Mobile Application, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

1. Collection of Personally Identifiable Information and Other Information

When you use our Website or Mobile Application, we collect and store your personal information, which may be provided by you from time to time. Our primary goal in doing so is to provide you with a safe, efficient, smooth, and customized experience.

You may browse certain sections of the Website or use limited features of the Mobile Application without revealing personal information. Once you provide personal information, you are not anonymous to us.

We may automatically collect certain non-personal information such as IP address, browser type, device information, operating system, and usage patterns to improve our services and user experience.

Cookies and similar technologies may be used on the Website to analyze traffic, improve functionality, and enhance user experience. These cookies do not contain personally identifiable information.

2. Use of Your Information

We use your information to:

• Provide and improve our Website and Mobile Application services
• Process subscriptions and transactions
• Provide customer support
• Communicate important updates, offers, and service-related information
• Detect, prevent, and address fraud or misuse

We do not sell or rent your personal information to third parties for marketing purposes.

3. Sharing of Personal Information

We may share personal information with our affiliates, partners, or service providers only to the extent necessary to provide our services, comply with legal obligations, or prevent fraud.

Payment Information

We do not store or process your debit card, credit card, UPI, or net banking details on our servers.

All payment transactions on the Website and Mobile Application are securely processed through third-party payment gateways such as Razorpay. We only receive limited transaction details such as payment status, transaction ID, and order reference for verification and service fulfillment.

4. Links to Other Websites

Our Website or Mobile Application may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites.

5. Security Measures

We maintain reasonable security practices and procedures to protect your information from unauthorized access, misuse, loss, or alteration.

6. Your Consent

By using our Website and/or Mobile Application and providing your information, you consent to the collection, use, and sharing of your information in accordance with this Privacy Policy.

7. App Permissions

Our Mobile Application may request access to certain device features such as location, storage, camera, or device information solely to provide core functionality including soil testing, report generation, device connectivity, and service improvement. We do not use this data for any unauthorized purpose.

8. Subscription & Refund Policy

Subscriptions purchased through the Website or Mobile Application are non-transferable. Refunds, if applicable, are processed as per company policy and payment gateway guidelines.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, the Grievance Officer details are provided below:

Growit India Pvt Ltd
606A, Union Heights, Near Rahul Raj Mall,
Vesu, Surat, Gujarat, India – 395007

📞 Phone: 1800-8896-978
📧 Email: info@thegrowit.com
🕘 Working Hours: Mon to Sat (09:00 AM to 6:00 PM)